FAQ

Elega Vegan Bags

Q: What are Elega Bags made of? A: They are made of Vegan Synthetic Suede (Microsuede)

Q: Are these bags water resistant? A: Yes, they are water resistant but not water proof.

Q: Are these bags easy to clean? They are very easy to clean. Just use a wet cloth to wipe them clean. Even detergent isn't necessary in most cases.

Q: Can we dry clean these bags? Yes, if you wish. However, it may not be necessary at all. A wet cloth does the job!

Q: Do these bags convert easily from a clutch to a wristlet? Yes, as easily as pulling the zipper to the right or left.

Q: How will I receive my Bags once I order? A: We will ship out your order within 48 hours.  If you are in the GTA area, delivery takes about 2 business days. For other parts of Canada expect an average of 3-5 days delivery time to your door.


Q: What is your return policy? A: For a refund or exchange, you may return the item within 14 days. 

* You can find MORE detailed information regarding most of your questions if you click on the relevant pages on this website.

 

Felt Bags

Q: What are your handbags made of? A: The handbags are made of felt, a combination of wool and synthetic material.

Q: Are your handbags water repellent? A: The felt itself would repel much of the water, however you should be careful not to allow water to seep through side openings or stitches.

Q: Are your bags light? A: Yes, they are actually ultra-light! Each bag would weigh approx. 245 grams.

Q: How should I clean these handbags? A: The handbags should not be exposed to any heat or hot water. For wet stains, wipe with a wet cloth adding some light detergent.

Q: What are those creases that I see on some of the photos? A: The creases are natural and make each bag unique. Note that none of the bags are in perfect symmetry because each one is handmade individually.

Q: How will I receive my bags once I order? A: We will ship out your order within 48 hours.  If you are in the GTA area, delivery takes about 2 business days. For other parts of Canada expect an average of 3-5 days delivery time to your door.

Q: What is your return policy? A: For a refund or exchange, you may return the shipment within 14 days.

*You can find MORE detailed information regarding most of your questions if you click on the relevant pages on this website.

 

Patiks

Q: What are Patiks and how are they worn? A: Patiks are knitted in-house slippers or low-cut socks. They can be worn on naked feet or on socks to keep warm.

Q: Can I wash my Patiks? A: Yes you can hand-wash or machine-wash on a gentle cycle with a gentle detergent. Do not Iron or use hard chemicals as bleach.

Q: Where best to wear my Patiks? A: Patiks throughout centuries have traditionally been worn indoors.

Q: How much do Patiks weigh in average? A: On average, each pair would weigh about 75 grams.

Q: How will I receive my Patiks once I order? A: We will ship out your order within 48 hours.  If you are in the GTA area, delivery takes about 2 business days. For other parts of Canada expect an average of 3-5 days delivery time to your door.


Q: What is your return policy? A: For a refund or exchange, you may return the item within 14 days.

* You can find MORE detailed information regarding most of your questions if you click on the relevant pages on this website.